cant find video files mac hard drive space

doing a System Profiler check on the drive to see what it was that they actually sold you, comparing original files against the copied files using a diagnositic tool like EXIFTool, etc.) as it might have provided this community with a better understanding of what that drive was doing (or not) and maybe shed some light on the missing File attributes (my suspicion here being that some other vital file identifiers got tossed in the mix while being copied to the external drive, too).īut, again, best to just return the offending item and move on.There are, however, times when you need to access those files. I'd have been curious to chase down this problem further with you (i.e. Please note: Best practice here would be sure you zeroed out your data when you erase the device using Disk Utility prior to sending it back just in case you've stored any personal or financial information on the drive which could be accessed by unintended parties! Jetzz 1TB External Hard Drive - Portable Hard Drive External HDD Type C USB3.1 Storage Compatible for PC, Mac, Laptop (1TB, Blue)īased on the device 'not working as advertised', methinks your decision to return the item is the best way to go.no sense pulling one's hair out over something that 'should just work'. Graphics Intel Iris Plus Graphics 655 1536 MB MacBook Pro (13-inch, 2019, Four Thunderbolt 3 ports) Model/specs on your Mac and the external drive? Can you post a comparison screenshot of the Get Info window from an example original video file and a copied video file (blurring out any personal information, of course)?Įnclosed, with copy on left and original on right.Ħ. Yes a '3GPP', 'txt', 'QT', and 'pdf' do not open. Any other file formats (video or not) that do not open from the external drive? downloaded, paid content, acquired from other sources, etc.?)Ĥ.

Are these video files something you shot yourself or are they from other sources (i.e. drag and drop? exported from a program?, using Time Machine or other backup software?, etc.)ģ. How did you perform the copying to the external drive? (i.e. So, the original video files you say 'will open from my computer', using which software?Ģ.

Cant find video files mac hard drive space